Return Policy

We want you to be completely satisfied with your purchase from Milteca Company. If, for any reason, you are not fully content with an item you received, we’re here to help. Please read our Return Policy carefully to understand the process and guidelines for returning products.

1. Eligibility for Returns:

a. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
b. Certain items, such as personalized or intimate goods, are not eligible for return due to hygiene and safety reasons.

2. Timeframe for Returns:

a. You have twenty days from the date of delivery to initiate a return request.
b. Any requests made after the specified timeframe may not be accepted.

3. Return Process:

a. To initiate a return, please contact our customer support team at support@milteca.com with your order details and the reason for the return.
b. Our team will review your request and provide you with instructions for returning the item.

4. Shipping Costs:

a. If the return is due to a damaged or defective product, we will cover the return shipping costs.
b. For all other return reasons, including change of mind, the customer is responsible for the return shipping expenses.

5. Refund or Exchange:

a. Once we receive the returned item and verify its condition, we will process your refund or exchange.
b. Refunds will be issued to the original payment method used during the purchase.
c. Exchanges are subject to product availability, and any price differences may be charged or refunded accordingly.

6. Processing Time:

a. Please allow five business days for us to process your return and issue any applicable refunds or exchanges.
b. You will receive an email notification once the process is complete.

7. Non-Returnable Items:

a. The following items are non-returnable:

Personalized or custom-made products.
Items damaged due to improper use or negligence.
Gift cards and downloadable digital products.

8. Damaged or Defective Items:

a. If you receive a damaged or defective item, please contact us immediately with photo evidence of the issue.
b. We will arrange for a replacement or issue a refund for the damaged/defective item.

9. Contact Us:

a. If you have any questions or concerns about our Return Policy, please reach out to our customer support team at support@milteca.com.